Association of Social Work Boards Bachelor (ASWB) Practice Exam

Hiring a consultant can be a strategic action for an agency facing service delivery problems. Consultants often bring in specialized expertise and an external perspective, which can be invaluable in identifying underlying issues that staff may overlook due to familiarity with the agency's operations. They can provide objective assessments, recommend best practices, and help design or implement strategies to enhance service quality.

Moreover, consultants can facilitate training sessions for staff, implement new service delivery models, or streamline processes, making the agency more efficient and effective in meeting client needs. Their experience across different organizations can offer insights into innovative approaches that have been successful in addressing similar challenges. As a result, utilizing a consultant can lead to significant improvements in service delivery, enabling the agency to better fulfill its mission and improve client outcomes.

In contrast, options like developing a client feedback system can certainly be beneficial but may not address the root causes of service delivery problems as effectively as engaging an expert could. Using resource records may provide information but lacks the proactive approach needed for substantive change. Similarly, reviewing each case after termination could help with hindsight but wouldn't directly solve ongoing service delivery issues.